Needlework ~ Knitting ~ Paper Craft

Something For Everyone

 FAQ 

 
Gift Vouchers & Loyalty Cards
 
Q. "How long do your gift vouchers last for?"
A. 2 years from the date of issue. No stamps are given for purchasing of gift voucher but are stamped at time of redemption.
 
Q. "What do I recieve loyalty stamps on in store?"
A. Loyalty stamps are given for the majority of store products, the only items exempt are:
  • Electrical goods (sewing machines, lamps etc)
  • Sale items
  • Workshop Enrolment
  • Redeeming of a loyalty voucher
Q. "Can I use my loyalty voucher on the same transaction on which I obtained it?"
A. No, Loyalty vouchers are able to be used from the next sale after receiving it.
 
Q. "Are there any items I may be unable to bring back to the shop after purchasing?"
A. Due to the nature of these goods, we DO NOT exchange or refund NON-FAULTY Books, Publications, Fabric or Knitting wool.
 
Q. "How long do the loyalty vouchers last for?"
A. 6 months only from the date of issue.
 
Q. "Can I bring in my loyalty card at a later date to receive my stamps?"
A. No, stamps must be issued at time of purchase. We can however issue a new loyalty card to be used alongside     your existing card.
 
Q. "Can I join my loyalty cards together?"
A. No, cards cannot be merged and must be filled up individualy!
 
Q. "Can I use my Gift Voucher or Loyalty Voucher on your website?"
A. I'm afraid not, vouchers are for in-store use only.
 
 
Returns Policy
 
Q. "What is your returns policy?"
A. Items that are faulty can be either exchanged or refunded. Refunds will be made only in the method of payment that was used at the point of purchase.
Items that are non-faulty can only be exchanged or refunded at the discretion of the manager. Proof of purchase for all items must be provided at the time of requesting an exchange or refund.
This does not affect your Statutory Rights.
 
 
Other
 
Q. "Is there disabled access?"
A. Yes, the entire shop is on one level.
 
Q. "Are there washroom facilities?"
A. Not within the shop however there are facilties on site nearby. 
 
Q. "Do you sell curtain hooks?"
A. Yes, we do.
 
 
 
 
 
 
 
 
 
 
 
 
 

1:ORDERS

2:SHIPPING

3:GIFT SHIPPING

4:RETURNS

Registered No: 5446888

Reg Address:

The Old Post Office, West Raynham,

Fakenham, Norfolk NR21 7AD

Hit Counter

  • b-facebook
  • Twitter Round
  • Tumblr - Black Circle